Last updated: Last updated: Jan 22, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Walker & William website (the “Site”), operated by Walker & William (“we,” “us,” or “our”). By accessing or using this Site, placing an order, or interacting with our content, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
By using this Site, you confirm that you:
You agree not to misuse the Site, interfere with its operation, attempt unauthorized access, or engage in fraudulent activity.
Walker & William produces and sells perishable food items, including but not limited to confections, shortbread cookies, cakes, and other specialty treats.
By placing an order, you agree that:
We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect pricing, availability issues, or violation of these Terms.
Walker & William currently ships only within the continental United States.
Shipping timelines are estimates and may vary due to carrier delays, weather, holidays, or other factors beyond our control. Risk of loss transfers to the customer upon delivery.
Free shipping is offered on qualifying orders as stated on the Site at the time of purchase.
Due to the perishable nature of our products, all sales are final.
Returns, exchanges, or refunds are accepted only for orders that arrive damaged or incorrect. To be eligible, you must contact us within 48 hours of delivery and provide:
Failure to report issues within this timeframe voids eligibility for resolution.
Our products may contain or come into contact with allergens including, but not limited to: dairy, eggs, wheat, nuts, soy, and gluten.
While we take food safety seriously, we cannot guarantee that any product is completely free of allergens. By purchasing, you accept responsibility for reviewing ingredient information and consuming products at your own discretion.
All content on this Site — including text, images, graphics, logos, recipes, branding, and design — is the exclusive property of Walker & William or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.
If you submit reviews, feedback, photos, or other content to the Site or through social media:
We reserve the right to remove any content at our discretion.
Your use of the Site is also governed by our Privacy Policy.
We may collect personal information such as your name, email, shipping address, payment details, IP address, and browsing behavior for purposes including:
We do not sell your personal data. We use reasonable administrative, technical, and physical safeguards to protect your information, but no system can be guaranteed 100% secure.
The Site may include links to third-party websites or services. Walker & William is not responsible for the content, policies, or practices of any third party.
Your interactions with third-party services are governed by their respective terms.
The Site and all products are provided “as is” and “as available.”
To the fullest extent permitted by law, Walker & William disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Walker & William is not responsible for indirect or consequential damages, including emotional distress or losses related to delayed delivery, missed events, or unmet expectations regarding the timing of an order.
If an order is delayed, incorrect, or affected by an error on our part, our responsibility is limited to a refund of the amount paid for the affected order, including applicable shipping charges. This refund will serve as the sole and exclusive remedy.
You agree to indemnify and hold harmless Walker & William, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Site or violation of these Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the State in which Walker & William operates, without regard to conflict of law principles.
We reserve the right to update or modify these Terms at any time. Continued use of the Site following changes constitutes acceptance of the revised Terms.
For questions regarding these Terms, please contact:
Walker & William
orders@walkerandwilliam.com
